Workshops
Are your mangers getting the best from their staff?
Do your team leaders communicate skillfully?
Quality Communication: Power-Tools for Positive People
Quality communication skills are essential for today's workplace leaders. Good communication contributes to employee satisfaction and retention. Poor communication..not so much!
This series of short, practical workshops will improve your team's communication and people skills. Managers and team leaders who use these 'power tools' will build good staff relationships and develop positive and productive work groups.
In this series, participants will learn:
- Communication components; communication builders and busters
- Impact of perception and filters
- Diversity of people types and preferences
- How positive communication enhances teamwork and productivity
- Attributes and attitudes of an effective coach
- Strategies to handle conflict and difficult situations
By the end of these sessions, participants will be able to:
- Listen actively and with empathy
- Use a variety of tools to increase the impact of their spoken communication
- Give and receive constructive feedback
- Build positive relationships through communication strategies
- Delegate tasks and communicate with employees with greater versatility
- Use a multi-step coaching process
- Handle difficult situations with more confidence
"Our participants saw value and incorporated it in their daily interaction. They really enjoyed Cheryl. I highly recommend Cheryl's workshops."
Janet Plante, Davco Solution, Inc
Workshops in this Series:
Communication Basics: Listening Matters
- Basic components; factors that impede or enhance
- Perception & Diversity: everyone sees through their own 'lens'
- Building Listening Skills
Speaking: Traps & Tools
- The power of word choice and delivery: what you say & how you say it!
- Communication busters: 9 things you can say that erode the relationship
- Body talk: non-verbal speech says a lot!
- Communication 'Power' tools: the paraphrase & the 'I' message
Giving & Receiving Feedback
- Evidence-based feedback: observing details & behaviors; how to give feedback
- Positive feedback: benefits to all; strategies for authentic recognition & praise;
- Feedback for correction, growth and improvement; soft evaluation tools
Communication Approaches for Relationship Development
- Empathy and disclosure; the emotional 'bank account'
- Gender difference in communication
- Conversation openers; probes, open-ended questions
- The power of story to create connections and understanding
The Successful Team Leader
- Giving directions and delegating; getting things done without being bossy
- Leading people & managing tasks: both essential for workplace success
- Understanding what motivates employees; what they want from leaders
- The versatile supervisor: working with different types of people
Helping People Accomplish & Grow
- Coaching: what makes a successful coach; coaching set up & cycle
- Mentoring: benefits for both parties; finding a mentor and being a mentor; building & ending a mentoring relationship
- Developing leaders: identifying, nurturing & equipping potential leaders
Communication to Handle Conflict & Difficult Situations
- Predictable workplace/employee conflicts; strategies to minimize friction
- Difficult people & how to handle them; heads up for workplace bullying
- When to step in; when to coach & resolve; when to say 'go'